Frequently Asked Questions
Everything you need to know about your Shona Joy experience.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
What is your return policy?
We accept returns on full-priced items within 14 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please note that sale items are eligible for store credit only.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times and costs vary depending on your location. International customers are responsible for any applicable customs duties and taxes.
How do I find my correct size?
We provide a comprehensive size guide on each product page. If you are between sizes or need specific garment measurements, our customer care team is available to assist you with personalized fit advice.
Can I cancel or modify my order?
To ensure fast delivery, we process orders quickly. Therefore, we are unable to cancel or make changes to your order once it has been placed. Please double-check your details before finalizing your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Klarna for eligible regions.